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Alamo Reviews

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Alamo is a car rental agency that serves drivers throughout the United States, Canada, Mexico, Latin America, and Asia. The company was founded in 1974, and found their success through offering free unlimited mileage. The perk has led many vacationers to Alamo, who partners with businesses that are some of the top destinations in the world, like Disney World.

REVIEW

Alamo.com makes it easy to reserve a car, change or cancel a reservation, and save time while checking in. The site is easy to navigate, and it highlights plenty of opportunities to save on rentals.

Alamo’s fleet includes cars, SUVs, vans and trucks of various prestige and price points. Price conscious consumers can pick from economy and compact cars, while those who want to make an impression can choose a convertible or Standard Elite option, which might be an Audi A3. Groups can reserve passenger vans that seat up to 15 people.

Alamo offers a few ways to save on each purchase. Alamo Insiders members get 5% off every rental, and it’s free to join. They also offer consumers the option to pay at the time of reservation to get 10% off. Alamo.com has a Deals page that allows renters to view all the current promotions, including Last Minute Specials, free upgrades, and partner offers for things like reduced price admission to Disney World.

Alamo customers reported various complaints that consumers should be aware of. Most notable, being accused of causing damage when the vehicle was already damaged when they received it and no accident had occurred. When these events happened, they were given the runaround by customer service agents. One of the perks of renting a car with a credit card that offers rental insurance is that the consumer doesn’t have to worry about paying for damages. Some renters reported being automatically charged to their credit card for damages, rather than through the insurance.

Another thing to be wary of is the offer of free upgrades from rental agents. Many consumers reported being charged for what they were assured would be free, or charged more than the spoken rate.

Another concern is the possibility that a rental reservation will not be honored. This has happened to quite a few travelers, who arrive at a destination to find their reserved car is not available.

Like many franchises with so many locations, experiences will vary depending upon pickup and drop-off locations. While the instances listed above are serious, there are many consumers who reported pleasant experiences with customer service agents, free upgrades that were honored, and reliable vehicles.


RATINGS

6 Total Score
Good

Alamo.com makes it easy to reserve a car, SUV, van or truck, change or cancel a reservation, and save time while checking in.

Price
5.7
Features
6.7
Ease of Use
8.1
Customer Care
3.5
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BRAND REPUTATION COMPARISON

Alamo
70 %
Competitors
50 %

SOCIAL PROOF COMPARISON

Alamo
75 %
Competitors
50 %


POPULARITY TREND COMPARISON

Alamo
65 %
Competitors
50 %


PROS:
  • Pay at time of reservation for 10% discount
  • Alamo Insiders get 5% off all rentals
  • Partnerships allow for discounts at vacation destination
  • Free unlimited mileage

CONS:
      • Reports of consumers being wrongfully accused of causing damage to rentals
      • Reports of customers being automatically charged personally for damages that could be collected through insurance
      • Quality of customer service and rental agent honesty varies by location





CONCLUSION

Alamo is a car rental agency that consumers can feel comfortable using as long as they read the fine print. So often, when renting a car, we are in a hurry. Customers often ask the right questions, but agents don’t always give honest answers. When renting a car from Alamo, read everything you sign and take pictures of the vehicle from all angles before you drive away. This will reduce your chance of dealing with a headache later down the line, and raise your chances of having a good experience.

Have you had an experience with this company? Please share your Alamo reviews below.


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