American Van Lines Reviews
Since 1995, American Van Lines has been offering storage and transferring services to private individuals who need to move their homes to a new city or state. The business began with two trucks, and has since expanded into a corporation that has multiple locations, headquartered out of southern Florida. Their services include residential and office moving, storing, automobile shipping, and long-distance moving to national and global locations. With over 20 years of experience, American Van Lines considers itself a trailblazer in the industry.
Like many other moving companies in the United States, American Van Lines has a variety of services that are designed to offer a complete moving experience. They cater to residential, corporate, and government or military needs, and they also offer special moving services for pianos and antiques. One of their company objectives is to provide these services in a sustainable, eco-friendly way, and so they go to extra lengths to ensure that materials and vehicles used for their clients meet sustainability guidelines.
However, beginning early last year, American Van Lines’ owner began making radical changes to company policy, and many user reviews have been edited to state that, in some cases even up to four years after their service, they were now receiving satisfactory customer care to resolve lingering issues.
American Van Lines currently carries a B rating on BBB, and the user reviews and complaints opened within the last three years were mostly focused on the service provided by movers. Common complaints included late pickups, damaged or lost items, and an inability to contact anyone at the company during the move.
While customer service reviews seem to be on the rise since the changes made last year, earlier reviews indicated a lack of contact that made moving very stressful, as well as an inability to stick to moving dates and times. In the past several months, however, the company has instituted a practice of assigning a moving coordinator to each client, so that this issue does not happen again.
American Van Lines does not list their prices on their website; instead, customers must contact for a quote. Reviews indicate that prices tend to be above one thousand dollars on average, even for moves that weren’t cross-country.
American Van Lines offers a variety of services that are designed to offer a complete moving experience for residential, corporate, government and military needs.
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- Recent attempts to greatly improve customer service
- Over two decades of experience and growth
- Experience with pianos and antiques
- Focus on sustainable, eco-friendly practices
- Reliance on third-party movers
- Not the most affordable option for short-distance moves
- Previously dismal customer service reports
When it comes to companies that have long, questionable histories that are attempting to make a change, there are two ways a contract might go: either new customers will receive stellar service, as the company attempts to improve their reputation; or customers will find that their leap of faith was a mistake, and the company will continue to offer habitually bad service.
While the new focus on customer service does appear to be making American Van Lines a credible business once again, their continued reliance on third-party movers still means that they won’t control every aspect of your experience. Being such a risky choice, and considering that their prices are not the most affordable, American Van Lines just hasn’t proven yet that they are worth recommending.
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