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Empire Today Reviews

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Empire Today has been in the business of flooring and window treatments for over 50 years. They sell carpet, laminate, hardwood, vinyl and tile flooring, and blinds and shades.


REVIEW

Empire Today is a leader in the flooring industry, and almost everyone has seen their commercials. The company sells their products with free in-home consultations that allow consumers to view samples in their home, so they can get a look at how colors and styles will work with their unique lighting and décor.

Empire Today’s carpet collection includes six types of flooring that comes in a variety of colors. Consumers can choose from Berber, Frieze, which is a bit like shag, Loop, Pattern, Plush & Texture, and Indoor/Outdoor carpeting.

The flooring company also sells hardwoods in bamboo, cherry, exotic wood, hickory, maple and oak. They also carry a more affordable wood laminate.

Buyers have three choices when it comes to vinyl. Sheet Vinyl is the standard option. Luxury Vinyl looks and feels like hardwood, stone or tile. The Luxury Vinyl also comes in tile shape for a more realistic finished look.

Tiles come in various colors, and consumers can choose from porcelain or ceramic.

People who want to finish their design with window treatments can choose from real and faux wood blinds, honeycomb shades, woven and fabric shades, vertical blinds, shutters, and mini-blinds.

Shopping at Empire Today is made more affordable by their regular sales that usually offer a large percentage-off their retail prices. Pricing includes installation and removal of the old flooring, so there are no extra fees. Empire Today also offers qualified consumers special financing, like no interest for a selected time period or more time to pay with a low interest rate.

Like many businesses that cater to most of the nation, people have varying experiences depending upon the location that services their area. Some people praise the sales people as knowledgeable, and the installers as being hardworking, talented and left their home in pristine condition. The problem seems to come when a consumer is unhappy with the quality of their purchase or if it has been installed incorrectly. They state they received the runaround when it came time for an Empire Today inspector to make the call on why the product was defective, that it was hard to get anyone on the phone to help them, and they were often left with bubbling floors, unfinished living areas, or noisy creaks. Another complaint is that installers didn’t clean up after themselves.


RATINGS

6 Total Score
Good

Empire Today is a leader in the flooring industry, The company sells their products with free in-home consultations that allow consumers to view samples in their home.

7Editor's score
Price
7.9
Selection
7.8
Installation
8.8
Customer Service
3.4
5User's score
Price
2.5
Selection
6.5
Installation
4.5
Customer Service
6.5
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BRAND REPUTATION COMPARISON

Empire Today
82 %
Competitors
50 %

USER ENGAGEMENT COMPARISON

Empire Today
72 %
Competitors
50 %


POPULARITY TREND COMPARISON

Empire Today
87 %
Competitors
50 %


PROS:
  • Free in-home consultation
  • Installation and take-away service for old carpets is bundled into the price
  • Available in most areas throughout the nation
  • Special financing offers
  • Many high percentage-off sales

CONS:
  • Quality of installers varies extremely depending upon location used
  • Lack of concern from customer service professionals when complaints are made
  • Some consumers felt “forgotten” during the lengthy process to get someone who can help them deal with installation and quality issues





CONCLUSION

Gamblers might like the odds of making a purchase from Empire Today. Most customers are happy with their experience, but the ones who have bad experiences speak of terrible tales that would frustrate even the most patient people. This gamble may be worth it, as Empire Today is known for the relatively low prices in comparison with other flooring retailers. Also, their financing offers might provide more opportunities to cash strapped buyers.

Have you had an experience with this company?  Please share your Empire Today reviews below.


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2 Comments
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  1. Reply
    Keesha May 16, 2016 at 5:32 pm
    1.85
    Price
    30
    Selection
    50
    Installation
    30
    Customer Service
    40

    I did NOT have a good experience with Empire. They start with VERY HIGH prices for carpeting then drop to lower prices if you say no. They also dont do their own installation. My friend bought flooring for their kitchen and had to have the installers come back FIVE times to get the floor installed right.

    + PROS: They come to your house with samples. Next day installation.
    - CONS: They do not give their best prices at first. Poor quality installation./
    Helpful(1) Unhelpful(0)You have already voted this
  2. Reply
    Simon December 27, 2016 at 7:51 am
    3.1
    Price
    20
    Selection
    80
    Installation
    60
    Customer Service
    90

    Empire Today is the best carpeting, I have used empire today’s discount codes to save money on my orders

    Helpful(0) Unhelpful(0)You have already voted this

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