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Perfumania Reviews

Perfumania

GetReponse Overview Perfumania Review Perfumania Ratings Perfumania Pros and Cons Perfumania Conclusion Perfumania Website

Perfumania, “America’s Largest Fragrance Retailer” specializes in the sale of genuine designer fragrances, bath and body, cosmetics, skin care products and related gifts and accessories for men, women and children.

Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings, but also because of the dedication of the people who provide superior customer service everyday. Their fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by their Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.


REVIEW

Founded in 1987, Perfumania is America’s largest fragrance store with 100% Genuine Brands, Discounts up to 90% OFF over 350 retail stores around the U.S. Shop online at Perfumania.com.  Considering the volume of sales, we encountered a relatively small negative footprint from this company.  Most complaints fall into one of two categories: Poor In-Store Experience (associates) and Questionable Authenticity of some of the products.  The business was founded in 1987 and as of this review has an A+ Rating with the BBB.

Most visitors to the website find it easy to use and navigate with a greater than average percentage of customers returning to the site than their competitors.


RATINGS

8.2 Total Score
Great

Perfumania customers are for the most part happy with their experience. Negative reviews tend to come from in-store visits although this seems to be primarily isolated to a few locations.

7.8Editor's score
Prices
7.5
Selection
9
Usability
7
Satisfaction
7.5
8.5User's score
Prices
8
Selection
7
Usability
10
Satisfaction
9
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BRAND REPUTATION COMPARISON

Perfumania
76 %
Competitors
50 %

USER ENGAGEMENT COMPARISON

Perfumania
61 %
Competitors
50 %


POPULARITY TREND COMPARISON

Perfumania
82 %
Competitors
50 %


PROS:
  • Free Shipping in the United States
  • Deep Discounts On Most Products
  • Widest Selection Online

CONS:
      • Authenticity Questioned by Some Customers
      • Customer Service Lacking
      • Trend of Poor In-store Experiences




CONCLUSION

Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings, but also because of the dedication of the people who provide superior customer service everyday. Their fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by their Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

1 Comment
  1. Reply
    Sammy February 2, 2016 at 8:37 pm
    4.25
    Prices
    80
    Selection
    70
    Usability
    100
    Satisfaction
    90

    I bought Coco Chanel for my girlfriend through the site and she loved it. No complaints. Good price too although I would have preferred more size options.

    + PROS: Price
    - CONS: Few size options for the perfume I bought.
    Helpful(3) Unhelpful(0)You have already voted this

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