Vivid Seats Reviews

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Vivid Seats is a peer-to-peer ticket sales marketplace that allows fans to buy and sell tickets to events all over the world. The company began in 2001, and is headquartered in Chicago, Illinois. The company provides a marketplace for sellers and buyers to meet and interact, and assists with payment and shipping processes after a sale has been made.

Additionally, Vivid Seats also acts a marketplace for professional ticket sellers, such as direct venues and performers. This cloud-based platform is called SkyBox, and allows buyers to purchase genuine tickets directly from the source.


Vivid Seats is similar to other peer-to-peer ticket sales providers, like StubHub, in that it assigns fees to both seller and buyer. Sellers must pay a 10% fee on on all sales made, though they may list tickets for free. Buyers pay an undetermined amount of fees based on venue and shipping method. The fees are not listed in the price of the ticket, and will only show up at the final checkout screen.

Vivid Sales does offer a rewards program for those who frequently purchase their tickets through the site. Vivid Seats offers a price alert feature, which notifies a user when tickets in a user-specified price range become available for a specific event. They also offer bulk discounts, and discounts for attending an event multiple times.

One of Vivid Seats’ biggest draws is the buyer guarantee. While all peer-to-peer sales organizations say that they back their tickets as genuine, Vivid Seats is the only one that mentions a rigorous and thorough screening of each seller and each listing. The company is a member of the BBB, and has an A+ rating.

Vivid Seats also can’t tell you exactly which seat you are getting unless the seller provides this information. Even through their professional seller program, they don’t offer users the ability to choose their seating.

Vivid Seats does offer a mobile app where users can order tickets directly from their phones, and you can also purchase paperless tickets that don’t require printing. This means it’s easy to buy tickets right as you find out about an event at the last minute, and show up just in time for the show. The only option that Vivid Seats lacks that many competitors offer is a pick-up center option.

Vivid Seats’ help center is available through live chat, email, and phone, and unanimous consumer reviews across the Internet all point to their customer service being friendly and efficient.


7.8 Total Score

Vivid Seats offers a truly guaranteed experience with great customer service, price alert options and a rewards program.

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  • Rewards programs and discounts for frequent buyers
  • Price alert feature for low-priced tickets
  • Thorough ticket screening for truly guaranteed tickets
  • Mobile app that allows ordering
  • Great customer service

      • Higher fees that can’t be seen till checkout
      • No pick-up centers
      • No way to choose seating


While the price isn’t as competitive as other competitors, the fact that Vivid Seats states clearly their process for guaranteeing the accuracy of tickets goes a long way. If you want to score tickets for a sold-out event, or search for the best deals from a private seller, Vivid Seats is one of the few online sellers that offer a truly guaranteed experience. Additionally, their great customer service reputation and price alert option make them even more attractive.

While they don’t offer a lot of the handy search functions and notifications as sites like TickPick, Vivid Seats makes up for it by offering plenty of great frequent buyer programs and rewards. If you’re looking for a marketplace that values your loyalty and wants to ensure that you get a genuine ticket, there’s no better choice than Vivid Seats.

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