Landmark Home Warranty Reviews
Landmark Home Warranty is a home warranty provider that services the states of Arizona, Idaho, Nevada, Oregon, Texas and Utah. The company is a member of the National Home Service Contract Association and Texas Real Estate Commission. In 2011, Landmark Home Warranty founded the Landmark Home Foundation, a non-profit that helps provide homes to those who need special accommodations.
Landmark Home Warranty offers four types of plans, which may vary depending upon the location of the home. The price of the plans will also vary depending upon the square footage of the home. Each plan includes repair and replace coverage for specific appliances and systems, but a $60 fee is applied to each service order requested by the policy holder.
The next step up is the Premiere Plan. It includes everything in the Standard Plan, but offers more comprehensive coverage for all systems, meaning it covers more parts of each system. It also includes upgrades, which cover things like code violations and inadequate installation. Other services, like re-keying for up to six doors, or termite and pest control, are available in certain states.
The Value Plan covers everything in the Premiere Plan, but also warranties a kitchen refrigerator and refrigerator ice maker.
The Deluxe Plan is the most expensive, and fittingly, the most comprehensive. It includes everything in the Value Plan, plus coverage for a clothes washer and dryer.
To submit a claim, policy holders can go to the Landmark website to fill out a claim form. A claims representative will then send them the information for a contractor who will diagnose the problem and repair it if necessary. A $60 service fee will be charged to the policy holder at the time of the appointment. According to Landmark’s website, the company approves 97% of claims, which could be part of the reason the company gets high reviews from customers throughout the Internet.
As with any company that services a large area and works with independent contractors, there is a wide range of reported consumer experiences regarding the quality and professionalism of the service professionals in the Landmark network. However, most of those who complained also noted that Landmark provided them with a substitute contractor who did the job correctly. The wide variety of reported wait times for services is also indicative of a company with wide reach, but a network of service technicians who are diverse in quality of professionalism, or lack of enough contractors in some areas. This was especially troubling for those waiting for emergency appointments, like a failed heating system in the middle of a cold streak.
Landmark Home Warranty offers four types of plans. Each plan includes repair and replace coverage for specific appliances and systems.
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- Extra services, like re-key and pest control
- High rate of approved claims
- Lower service fee than some comparable home warranty providers
Landmark Home Warranty provides a wide range of home warranty plans for residents in Arizona, Idaho, Nevada, Oregon, Texas and Utah. This allows purchasers to customize just how much coverage they need on specific items. Their extra services, like re-keying and pest control set them apart from similar businesses. The company has a reputation for accepting claims, but some individuals complain of the quality of contractors they send to fix the broken appliance or system. That being said, in most of those instances, a Landmark representative was available to assist the policy holder in getting a new skilled technician to come in and fix the issue, indicative of quality customer service.
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