LiveChat Reviews

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LiveChat offers a vital tool for businesses that know that phone calls are time-consuming, and emails are unreliable and slow. Live chat support is often the easiest way to connect with your customers on many levels, and through LiveChat’s easy-to-use software, businesses have been doing just that since 2002.

Through their software, over 6,000 clients around the world are able to talk to their clients in real time online, delivering the best possible experience in the most convenient manner for everyone. LiveChat is even the live chat service used by the Better Business Bureau themselves.


There are multiple features on LiveChat that allow you to better serve your customers, such as the ability to see what they are searching for before they turn to chat; the ability to connect to your customers through their Facebook account (if they wish), and the ability to see what your clients are typing as they are typing, so that you can reply faster and more accurately than ever. While being able to see and access so much information on your clients may feel invasive, rest assured that any connection to personal information is all at the consent of the client; those who don’t wish their Facebook accounts to be accessed must take a short survey before they begin talking to your representative.

LiveChat offers both an annual and a month-to-month payment option for each of their tiers. Small offices may be best suited by the $16 per month starter package, while large Fortune 500 companies will probably find better support with the $149 Enterprise Plus package. There are multiple layers between, allowing any business of any size to find the right package. The most popular option is $33 per month, which is comparable to other live chat software services on the market.

LiveChat can be integrated to just about any customer service management software. Add it to Zendesk,,, or Facebook and Google+ Pages. You can use automated greetings, moving graphics, images, and various other effects to catch the attention of visitors, and the LiveChat app works on just about any device.

As a company that specifically supports customer service management, it would be suspicious if LiveChat didn’t offer their own amazing customer service. Indeed, their website is full of great information, and at any moment throughout your browsing, you have the opportunity to live chat with a knowledgeable customer service representative.


9.1 Total Score

LiveChat features are extensive and useful with excellent customer support. They even offer a free trial so you can test it out.

Ease of Use
Customer Care
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  • Excellent pricing options for any budget
  • Full list of features that give businesses a powerful live chat experience
  • Ability to connect to your clients on multiple levels
  • Ability to see keyword searches to help personalize the chat experience
  • Plenty of ways to integrate an attractive live chat feature within your software and social media pages
  • Knowledgeable customer service team

      • Very detailed user interface that takes some time to get used to
      • Not many customization options to make the live chat option match your website’s branding


At the end of the day, LiveChat probably won’t revolutionize your customer service if you are already using a different live chat platform. Their features are extensive and useful, but there’s nothing especially innovative about them. However, if you aren’t already using a live chat product, this is a great one to start with. They offer a free trial so you can test it out, and all of your chat logs are archived so you can access information at any time.

Overall, LiveChat would be a great company to start out with when you’re trying out a live chat option; more than likely, you wouldn’t be moving to a new service any time soon.

Have you had an experience with this company?  Please share your LiveChat reviews below.

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