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Opened in 1976, LifeFone is one of the most popular home-base medical alert systems for their well-priced traditional systems.

They offer monthly, quarterly, and annual rates. The rates listed below are quarterly prices:

• At-Home Landline ($27.95/month)
• At-Home 3G Cellular ($34.95/month)
• At-Home Fall Detection 3G Cellular ($41.95/month)
• At-Home & On-the-Go ($39.95/month)
• At Home & On-the-Go with Fall Detection ($49.95/month)

There are no activation fees and all of these options come with a 30-day free trial, and can be cancelled at any time without a fee. They will charge you for the time and service you used but return the rest once you return the equipment. All options come with a waterproof pendant and a base unit battery life with a minimum of 30 hours.

For most systems, the user can get 600 feet away from the base unit, with the exception of the landline home base, which only gets up to 480 feet away. However, you can include an extension to extend the distance to 1,500 feet for this unit.

Fall detection can be added at $5/month for the landline base and is already included in two of the packages.


REVIEW

LifeFone is a solid and commendable medical alert provider. They have positive reviews on Consumer Affairs, averaging 5 stars, and the Better Business Bureau has given them an A+ rating as well. Everyone agrees their representatives are helpful, and the systems work as they should and come at a very reasonable cost. In fact, they offer some of the cheapest monthly plans around.

Medical Alert protection AT- HOME

Another handy feature is LifeFone’s Emergency Response Card. It’s a small card that fits into your wallet with a list of your healthcare providers and a number to reach LifeFone and hence, your emergency contacts. That way, if something were to happen, loved ones and caregivers could still be contacted.

Users love LifeFone’s commitment to their product – the 30-day trial and ability to cancel without fees shows that they care about their customer’s and stand by their service.

Although LifeFone is great overall, it has some drawbacks. For example, the home-bases have a limited radius, which means users who stray too far from their homes or even outside in some cases won’t be within signal range. However, if you opt for the GPS On-the-Go option, that should take care of the limitation.

There are several extra add-ons that might be useful to users, such as a daily check-in call from LifeFone, medication reminders, and location finder for mobile devices, however, all come at an extra cost, which makes it more difficult for caregivers. They also don’t offer mobile alerts to caregivers.


RATINGS

7 Total Score
Great

LifeFone is a solid and commendable medical alert provider. They offer reasonable monthly, quarterly, and annual rates.

Monitoring
8.4
Other Features
5.8
Customer Service
7.4
Value
6.2
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BRAND REPUTATION COMPARISON

LifeFone
70 %
Competitors
50 %

USER ENGAGEMENT COMPARISON

LifeFone
73 %
Competitors
50 %


POPULARITY TREND COMPARISON

LifeFone
33 %
Competitors
50 %


PROS:
  • 30-day trial
  • Cancel any time and receive a refund on unused services
  • Spouse can be covered for free
  • No installation or activation fees
  • Waterproof pendant

CONS:
  • Limited range from home bases
  • Pendant does not come with a microphone to speak to a representative
  • On-the-Go GPS is limited to the AT&T service network
  • All add-ons come at extra costs





CONCLUSION

LifeFone has a lot of potential, but it might not be right for everyone. For more active lifestyles or larger homes and properties, a medical alert system that allows more distance would be better. There are also some options that aren’t really available with LifeFone, like mobile updates for caregivers. However, if you just want a basic system, LifeFone could be a good option.

Have you had an experience with this company?  Please share your LifeFone reviews below.


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