Secure Home Warranty Reviews
Secure Home Warranty is a newer company in comparison to their competition, but they offer a tailored approach to home warranties that is not seen in many of the other home warranty providers.
Secure Home Warranty offers home warranty services to homeowners, people involved in real estate transactions, multiple-property owners, rental property owners and realtors. Their packaging options are much different than most other home warranty companies.
Homeowners can choose from an à la carte menu of options that allows them to pick and choose the items they want to cover. This makes sense, and allows the consumer to purchase coverage only for the appliances they own. This flexibility is rare in the home warranty industry.
Buyers and Seller, Rental Property Owner, Realtor and Multiple Property Owner plans are more structured, but do allow for customization with optional coverage. The Appliance Plan includes the clothes washer and dryer, garbage disposal, refrigerator, stove/oven, built-in microwave, cooktop and dishwasher. The Core Plan includes the heating system, water heater, plumbing system, ductwork, air conditioning system and electrical system. The Elite Plan combines the two, plus adds coverage for ceiling fans. Consumers can choose add-on coverage for pools and spas, central vacuums, a second refrigerator, sump and well pumps, roof leaks, stand alone freezers, sprinkler systems, septic systems, in-refrigerator ice makers, lighting and plumbing fixtures, and additional air condition units, furnaces and water heaters.
In order to make a claim, the policy holder can call the Secure Home Warranty claims center, which is available 24 hours a day, or log into the company’s online claim center. A Secure Home Warranty representative then arranges a contractor in their network to go to the customer’s home and make a diagnosis. At this time, the policy holder has to pay a service fee. Once diagnosed, Secure Home Warranty makes a decision about whether the broken item is covered, and then whether it should be repaired or replaced.
As the company is brand new, in comparison with most other home warranty providers, it lacks a strong reputation. This is not to say they have a negative reputation, but that they barely have one at all. While the competition has thousands of consumer reviews online, Secure Home Warranty doesn’t have 25. This makes relying on these individual reviews very hard. Most of them are glowing, relaying lightning fast service for broken appliances, and qualified and kind contractors. However, there were complaints about lack of communication and payments due.
Secure Home Warranty is a growing home warranty provider that offers customized plans and a few things other providers don’t.
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- Customized coverage plans
- 30-day money back guarantee
- New company with lack of history
- Low number of consumer reviews makes the ones that are available unreliable
Secure Home Warranty is a growing home warranty provider. They offer a few things other providers don’t, like customized plans that take the consumer’s individual needs into account. Their lack of history, along with accessible reviews from real customers means consumers need to ask questions before securing their home warranty plan. For example, they may want to ask how many service technicians are available in their region, and how their quality is measured. With due diligence, Secure Home Warranty may be a great provider for many consumers, but it is too early to tell if they are reliable on a nationwide level.
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