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ReviewInc refers to itself as a “business reputation management service”. It provides businesses with tools to help manage online reviews. All of their tools and platforms are displayed on a dashboard, where users can review their reputation at a moment’s notice. They also help create campaigns that garner more reviews, collect and syndicate reviews, and offer tools that share and amplify the best reviews so consumers can buy with confidence.


REVIEW

Of all the review management software we reviewed, ReviewInc might just be the most logically developed platform available. In addition to the standard collection, sharing, and amplification tools that help users stream the best reviews right to their websites. They also create custom QR codes for collection forms, offer users a review button that users can click right on your website without having to login to any other service, and help businesses learn how to set up automated campaigns that nudge consumers toward a review service after they buy.

All of these tools work together in a single service, and are easy to monitor through the dashboard. The dashboard may be the best part, creating a customizable workspace where all of these reputation management tools are easy to access. And even better, ReviewInc is the most affordable service we’ve reviewed, offering a basic plan starting at $39 per month; a Premium plan for $149 per month; and two higher plans for enterprises with multiple brands to manage (users must call to get quotes for these services). Even at the Premium level, this price is more reasonable than competitors.

Every business is assigned a dedicated project manager when they sign-up for an account with ReviewInc. They help you set up all the tools, customize them for your brand, and create your Customer Portal. This person also advises you on monitoring, and helps you create campaigns

Customer reviews almost unanimously praise ReviewInc for their great customer service, powerful features, and easy set-up and use. The company offers training through webinars and live online tutorials, and they offer customer service through phone, email, or live chat. ReviewInc partners with many other technology providers, such as Hootsuite, Rackspace, Twilio, SendGrid, and Zapier.


RATINGS

8.7 Total Score
Great

ReviewInc is a business reputation management service that provides businesses with tools to help manage online reviews.

Price
9.4
Features
8.7
Ease of Use
7.6
Customer Supoort
9.0
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BRAND REPUTATION COMPARISON

ReviewInc
85 %
Competitors
50 %

USER ENGAGEMENT COMPARISON

ReviewInc
56 %
Competitors
50 %


POPULARITY TREND COMPARISON

ReviewInc
53 %
Competitors
50 %


PROS:
  • Logical suite of reputation management tools that complement each other perfectly
  • Dashboard that allows easy monitoring of all tools in one place
  • Great customer service from a dedicated project manager
  • Most affordable option compared to competitors
  • Partnered with a wide variety of technology providers
  • Customizable tools that can be branded for uniform appearance
  • Track reputation based on over 500 review sites
  • Both long-term contracts and month-to-month payments are accepted

CONS:
  • Not ideal for small start ups or single-person businesses
  • Not ideal for businesses that don’t have a physical location





CONCLUSION

Overall, it’s hard to find another review management software that is as impressive as ReviewInc. The powerful features are exactly what you need to monitor and react to your online reputation, but there isn’t any extra clutter that gets in the way. The dashboard creates the perfect workspace to keep everything right where you need it, and you can even customize it to show you stats by the week, day, hour, or whatever other method works for you.

The only real downsides to ReviewInc are that it depends on businesses having physical locations in order to build review campaigns, and that it’s not really set up for small businesses. This is a product designed solely for major companies and corporations, or even larger enterprises. But if you fall into the correct user group, ReviewInc is the best bang for your buck in the world of review management software.

Have you had an experience with this company? Please share your ReviewInc reviews below.


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